Open Sessions: ALFA

Mainframe technology has persisted in more than 50 years and it will be around in any foreseeable future. The outsourcing, near-shoring, far-shoring or just retirement of staff creates a gap of knowledge unless you consciously take important steps to retain knowledge and skill. The problem is aggravated by the stability of the SW and HW on the platform resulting in the day to day training of operational and system programming staff is insufficient to deal with a range of situations like 
Sick but not dead
Dead and not re-startable
Sympathy sickness

Can’t be dealt with in a swift and consequent way leading to elongation of outage situation.
This session will cover how to bridge these organizational challenges and give a practical checklist to:
what to drill
what to learn